Booking Through the FareHarbor Marketplace
Extended Horizons · reservations · booking another operator’s trip for a guest on the FareHarbor Distribution Network · draft 1, 2026-11-09
Quick card
For someone who already knows the job. Tags mean the same as below.
- Marketplace, partner.fareharbor.com
- Open the trip’s item page
- Click Book now, wait for the calendar
- Click a green date
- Click the departure time
- Set how many guests of each type
- Fill every field marked *
- Click Add to cart
- Checkout
- Check the cart line and total
- Enter the guest’s phone
- Enter the guest’s emailopen
- Guest on the phone
- Enter their card details
- Click Secure your booking. Done
- Can’t take the card by phone
- Click Secure, fast checkout with Link
- Get the 6-digit code from the guest
- Enter the code. Done
Secure your booking charges the card in full and books the guest with the other operator. Click it only once the guest has given you their card or their Link code.Et
On the test booking the button turned blue as soon as the contact fields were filled, before any card was entered, and read “Your card will be charged for $306.89.” A blue button means the form is complete enough to try. It says nothing about whether the guest is ready to pay.
01 Before you start
What the Marketplace is, and what to have in hand before you open it.
- The Marketplace is FareHarbor’s catalog of other operators’ trips, at partner.fareharbor.com. Extended Horizons signs in as ethan.hwkns@yahoo.com.Et
- Book from inside the Marketplace. Its Book now window adds Extended Horizons’ affiliate tag to the booking (asn-ref=extendedhorizons) and the name of the Marketplace login that made it. Booking on the operator’s own website carries neither.Et
- Each operator builds its own booking form. Dive Maui asks for height, weight and certification level; a whale watch won’t. The steps stay the same, the fields change.Et
- Have the guest’s details ready: full name for each guest, phone, email, where they’re staying, and anything the operator’s form asks for (for a dive: age, height, weight, certification level, number of dives).Et
02 Open the trip
From the trip’s Marketplace page to its booking calendar.
- Open the trip’s item page in the MarketplaceEtFind it under Inventory, or in a Stored List. The page shows the rating, an Available badge, the price (“From $269.00” for the Lanai Cathedral dive) and the operator.
Item page, partner.fareharbor.com/items/136180. Book now is top right. - Click the blue Book now button, top rightEtA Book Now window opens over the page. It stays blank for 3 to 5 seconds, showing only “Powered by FareHarbor”, while the calendar loads.
The loaded calendar. Green days have space, grey days don’t.
03 Date, time and guests
Pick the day, the departure, and how many of each kind of guest.
- Click a green dateEtThe day turns dark green and its departures list below the calendar, each with the spots left (“6:45 AM, 13 spots left”).
Thursday, November 19, 2026: one departure. - Click the departure timeEtThe window moves to “Plan your experience”. Each customer type has its own row with a count box set to 0. To go back, use “Choose a different date or time” at the top.
One customer type on this trip: Certified Diver, $269. - Set the count for each customer type the guest needsEtThe total appears on the right with taxes and fees (1 Certified Diver: $269.00 + $20.75 tax + $1.00 ocean stewardship + $16.14 fees = $306.89), and a form opens for each guest.
1 Certified Diver chosen. The Add to cart button stays grey until the form is complete.
04 Required fields
Every field with an orange * must be filled before the trip can go in the cart. Some are asked once per guest, the rest once for the whole booking.
- Fill every field marked * in each guest’s boxEtDive Maui askedfull name, gender, age, height, weight, level of certification, number of dives.
One guest’s box, filled with test details. - Fill every field marked * under Additional informationEtDive Maui askedwhere the guest is staying, and their Maui arrival and departure dates (MM/DD/YYYY).
Promo code, where they’re staying, add-ons and comments. - Tick every checkbox marked *EtDive Maui askedgood health and not pregnant, no altitude for 12 to 18 hours after diving, and the 48-hour cancellation policy. Read them to the guest if they’re on the phone.
Last checkbox and the arrival and departure dates, with Dive Maui’s cancellation policy below. - Fill any optional field the guest asks forEtPromo code, rental gear, Nitrox (+$50), dive light (+$5), GoPro (+$50), Bonine (+$7.40), comments. Add-ons change the total.
05 Cart and contact
Put the trip in the cart, check it, and add the contact details the confirmation goes to.
- Click Add to cartEtOn the test the first click only scrolled the window back to the top. If that happens, find the button again and click it a second time.
Checkout. The cart line, then more trips from the same operator. - Check the cart line: trip, date, time, guest count and priceEtUse Change to fix the guest count or Remove to start over. Skip the row of other trips unless the guest wants one; Keep shopping goes back to the operator’s list.
- Check the full nameEtIt fills in from the first guest’s name.
Contact details on the left, payment in the middle. - Enter the phone numberEtopenA box appears for texts from the operator and its partners. Leave it unticked unless the guest wants them.
- Enter the email addressEtopenThe page then says “Your booking confirmation will be sent to” that address. The operator’s confirmation goes wherever this points.
Test phone and email entered. Secure your booking is already blue. Whose phone and email go here, the guest’s or ours, hasn’t been ruled. The guest’s gets the confirmation straight to them.
06 Payment
The guest pays the operator in full at checkout. How you take the payment depends on whether you can take their card over the phone.
- Enter the guest’s card numberEt
- Enter the expiration dateEt
- Enter the security codeEt
- Check the countryEt
- Enter the ZIP codeEt
- Click Secure your bookingEtThat’s the booking done.
- Click Secure, fast checkout with LinkEtThe Link box opens with an Email field.
The Link box, opened. - Enter the guest’s email in the Link boxEtopen
- Ask the guest for the 6-digit code they receiveEt
- Enter the 6-digit codeEtThat’s the booking done.
Source: Ethan’s walkthrough on partner.fareharbor.com, 2026-11-09, on Dive Maui’s 2 Tank Lanai Cathedral Dive by Boat (item 136180), Thu Nov 19 2026, 6:45 AM. Test details only; no card entered, nothing booked
Open on this page: whose phone and email go in the contact fields · how Link sends its code, and whether it needs a Link account · the confirmation screen · the screenshot part
Agent version: the fhdn-booking skill · working notes: FareHarbor-Update/fhdn-booking-sop/walkthrough-notes.md · generated 2026-11-09